Conditions

Prices

All prices are given in EUR and they include value added tax VAT. Prices are confirmed for the ordering day and can change daily without previous notice. Prices marked as »instead« and »old price« are non-obligatory selling prices from the price list of the supplier or manufacturer.

Best price guarantee

If you find the product that you like at any other SLOVENE retailer for a better price than in our shop then we are going to give you the same product for the same price as them.

All that you have to do is to provide the other retailer's offer via e-mail.

The Best price guarantee is only valid for the products from regular sales, under the condition, the item is actually obtainable. The guarantee does not include any items from private sales, auction platforms, closing down sales or through other non regular retail channels.

Orders-Buyers guide

1. Orders can be placed 7 days a week/ 24 hours a day. Before you place your order, you can modify the contents of your shopping cart. You can add additional items, modify the amount of items, or delete items. When you are convinced you want to purchase the items in the shopping cart, click on »order«.
   If this is the first time you are buying at our online store, you will have to click on »create account«. If you have already registered, just enter your email address and your password. As a registered user, you will be able to review your orders. Check if your delivery-address and telephone number is correct, as they will be needed for the purpose of communication at the delivery of goods. In the menu delivery you can check the cost of delivery. Confirm your purchase by clicking »confirm order«. The confirmation of your purchase will be immediately sent to your email address.
   
   Some products do not have »the shopping cart«. These products can be ordered by email or by phone +386(0)45157712 and can be collected at our shop in Škofja Loka.
   
   If you do not wish to register, you can also place your order via email or telephone during the working hours of our shop in Škofja Loka.
    
2. Order confirmed-contract made
   The seller looks through the order in 48 hours, checks delivery and confirms or refuses the order with a given reason. The seller reserves the right to call the purchaser on his phone number.By order confirmation, the seller informs the purchaser of possible delivery time by email.
3. Product dispatched
   The seller packs and dispatches product(s) in promised time together with the original receipt, users’ manual and warranty.

Payment & Delivery

Payment for orders, destined to non-Slovenian addresses must be made by:

• bank transfer
• payment by credit card

Using bank transfer to the following account:

When an order is placed, we will send you an email or fax with all the necessary payment details.

• In the case of bank transfer the purchaser - after confirmation of purchase- receives invoice via email of FAX. The goods are shipped after receiving payment confirmation or after receiving funds at the account of the seller.
• In the case of payment by credit card, the goods are shipped to the purchaser the next business day.
  

We guarantee prompt delivery (for all locations outside Slovenia within 3-5 business days) of all ordered items that are in stock. All items that are marked with a shopping cart during the process of your online purchase are at the moment in stock at our store. An exception may occur, if there are several orders of the last existing items.  In this case, the priority in delivery has the first order received. Of course we will do our best to deliver all other orders as well.

In case you wish to purchase a related product but cannot locate it in our shop, please contact us via email or phone. 

The delivery of ordered goods is executed by our contracting partner GLS. All orders will be shipped the same or the next working day (under the condition, the items are in stock). Shipping is not available on Saturdays, Sundays and on holidays. In case you have any special requests you are kindly asked to note them down in the section ‘’comments’’ located at the bottom of the order. 

Delivery is done to the address you have stated with your registration or order. In case you are not at home at the delivery time, the deliverer will arrange with you another time of delivery without extra cost. In case we run out of stock, we will let you know immediately and suggest other similar products or will let you know of the possible delivery time for the ordered items. It is also possible to collect the ordered products personally at our shop, Extreme Vital, Puštal 101, 4220 Škofja Loka. The delivery of products is limited for EU. 

The cost of delivery for orders under 200 EUR is 19 EUR, and for orders higher than 200EUR delivery is FREE. These prices are given only for EU. 

Return of Goods 

The buyer has the right to make a written notice in 15 days, withdrawing the order without any given reason needed. In the next 30 days he must return unharmed and unused products in the original package. We will give back the money for the returned products to your bank account in 15 days at the latest. Eventual cost of returning the goods shall be borne by the purchaser.

Return of Damaged Goods
In case the goods are damaged, its content is missing or is showing the signs of being open; the purchaser has to initiate the procedure of complaint at the contracting business partner for delivery, namely GLS. Together we will make sure that the complaint will be solved as quickly as possible. 

Complaint
If the goods do not have features that the seller explicitly promised, if the seller sent the wrong product, the wrong quantity, color, or if goods otherwise deviate from the purchaser's order, the purchaser is entitled to claim the goods. After prior agreement with the seller, the goods can be returned by post or be brought to the store personally. 

Warranty
The manufacturer is in compliance with the law obliged to provide the purchaser a guarantee for the proper functioning of the purchased goods. The purchaser can claim the warranty directly at the manufacturer or their authorized service center. The purchaser can claim the warranty with a warranty certificate and the receipt of the seller. 
The manufacturer is obliged to perform warranty service within 45 days of receiving the goods, or otherwise, replace the item with another equivalent intact item. The purchaser may also exercise the warranty from the seller, but even in this case the provision of the preceding paragraph is valid.
Return of goods under the warranty shall be made in accordance with the conditions stated by the manufacturer on the warranty certificate.
If you wish to return the goods at our expense, you can do so solely with prior agreement. 

Data protection and privacy

Registration and/or signing in of personal information into internet shop Extreme Vital is necessary and is used only for normal functioning of the internet shop. We are obliged not to hand over purchasers’ data to a third party under any condition. Purchasers can view the personal data we maintain about them through their account.

Complaints and disagreements

The seller respects the existing consumer protection laws. The seller shall confirm within 5 working days that they had received the complaint and will inform the customer about the procedure. 

The seller will seek to their best efforts to resolve all disputes amicably.